Feedback intelligence for allied health clinics
YaYfi connects with Cliniko, follows up after the appointments you choose and brings private patient feedback, practitioner context and Google reputation trends into one clear view.
For Cliniko practice owners who know silence after an appointment is not the same as satisfaction.
The quiet signal
A small concern appears before it becomes a public surprise.Private feedback stays visible to the clinic for appropriate follow-up.
It is 6:12 pm. The last patient has left, the treatment rooms are quiet, and the only feedback from a full day is one hurried “thanks” at the desk.
You know the team worked hard. What you do not know is who felt genuinely cared for, who left confused, which practitioner deserves specific recognition, or whether the same small frustration is happening again.
Most patient experience is invisible because asking is inconsistent. Reception is busy. Practitioners move to the next appointment. Public Google reviews tell only the part a few people choose to post.
YaYfi makes the follow-up routine, then returns the answer with enough context to make it useful—not another anonymous score floating in a spreadsheet.
Three views of the patient experience
YaYfi is most useful when these signals sit together and each is interpreted for what it can—and cannot—tell you.
Patients can rate the experience and leave a private comment. The clinic can review the response with the relevant appointment and practitioner context where available.
See public review totals, ratings and activity alongside the private feedback picture. Google reviews remain public posts controlled by the patient and Google.
The Patient Experience Index (PXI) turns accumulated patient ratings into transparent clinic and practitioner trends, including authorised internal comparisons once each result meets the minimum sample.
How YaYfi works
The clinic controls the rules. YaYfi handles the repeatable follow-up.
Authorise YaYfi with a Cliniko API key and bring the clinic, practitioner, patient and appointment context needed for follow-up into one workflow.
Select appointment types, timing and contact frequency. Cancelled, deleted and did-not-arrive appointments stay out of the workflow.
YaYfi personalises and sends the clinic-configured SMS, then records available send and delivery information.
Private ratings and comments appear with context; public Google review activity can be monitored separately.
The patient story in one view
Connect the appointment, the follow-up and the response so your team can spend less time piecing the story together—and more time deciding what to do with it.
Founding clinic access
YaYfi is beginning with a small first group of Cliniko clinics—not a crowd. We’ll work closely with each practice to test the setup, workflow and support experience before public trial and subscription pricing goes live.
Your next full clinic day will come and go whether you hear what those patients thought or not. If YaYfi sounds like a fit, tell us now. When early-access capacity is reached, later clinics may need to wait for the next stage.
See if my clinic fitsQuestions clinic owners ask
No. YaYfi is an independent service that connects through Cliniko’s official API after an authorised clinic user supplies an API key. YaYfi is not sponsored or endorsed by Cliniko.
YaYfi uses the clinic, practitioner, appointment type, patient contact and appointment information needed to run the configured feedback workflow. Clinical notes are not part of this workflow.
It is a rating and optional comment the patient shares privately with the clinic through the YaYfi feedback page. Unlike a public Google review, it is available only to authorised clinic users for appropriate review and follow-up.
PXI summarises patient-reported experience over time and allows authorised clinics to compare eligible clinic and practitioner results once the minimum response threshold is met.
After submitting private practitioner feedback, every eligible patient is also offered the same optional choice to leave a Google review. The Google review is a separate public action controlled by the patient and Google.
Yes. Choose the appointment types, delay and contact frequency that suit your clinic. You control the complete SMS, including the sender, contact details and any required opt-out wording. Before switching it on, your clinic previews and tests the patient journey.
No. It is not continuously monitored, does not provide medical advice and must not replace a clinic’s normal patient-safety, complaints or emergency processes.
Yes. Clinics can manage a paid subscription through the billing portal and request account or patient-data deletion. The applicable cancellation, billing and refund terms are provided before a clinic agrees to proceed, and the Privacy Policy explains how deletion is handled.
For your next clinic day
Bring your current feedback process. We’ll map where YaYfi fits—and where it does not.
Book a clinic fit call