Built for clinics using Cliniko
Help your practitioners hear what their patients think.
Recognise great care. Learn from every response. Strengthen your clinic’s reputation.
YAYFI connects with Cliniko, automatically SMS’s patients after appointments, and brings their feedback into one simple dashboard.
AUD $0.99 + GST for the first 30 days, then $9.99 + GST/month. SMS costs $0.099 + GST per segment. Cancel online at any time.
- Connects with Cliniko
- SMS automation
- Patient experience and practitioner-linked insights
- Google reputation monitoring
- No minimum term
Does this sound familiar?
Our team provides great care, but asking for feedback is inconsistent.
Google reviews show only part of what patients think.
We want a simple follow-up—not another complicated system.
If one of these feels familiar, YAYFI was designed for your clinic.
Every appointment creates an experience. Most practitioners hear about only a fraction of them.
Another busy day ends and patients leave with an opinion the team rarely hears—most simply move on, and only a few ever share a Google review.
YAYFI closes that gap. After the completed appointments you choose, it sends a short SMS asking about the experience, returns the response with the relevant practitioner context where available, and gives every eligible patient the same fair opportunity to leave an honest Google review—so you’re never guessing what deserves recognition or attention.
- Completed appointment
- YAYFI SMS
- Patient feedback
- Clinic insight
- Fair Google review
Set it once. Let YAYFI handle the follow-up.
Connect Cliniko
Securely connect the clinic and select the location and appointment types YAYFI should use.
Choose the SMS timing
Decide which completed appointments qualify, how soon the SMS is sent and how frequently regular patients should be contacted.
The patient is asked about the appointment
The patient receives a short SMS identifying the clinic and linking to a secure page where they can rate and comment on their experience with the practitioner they saw.
Return feedback to the right context
View patient scores and comments with the relevant appointment and practitioner context where available, alongside clinic-wide experience and Google reputation trends.
Give every patient a fair review choice
Every eligible patient in the same workflow receives the same neutral opportunity to leave an honest Google review, regardless of their private feedback.
AUD $0.99 + GST for the first 30 days, then $9.99 + GST/month. SMS costs $0.099 + GST per segment. Cancel online at any time.
Patient feedback that helps practitioners and clinics grow stronger.
Ask consistently
Automatically request feedback after every selected appointment type—no relying on staff to remember.
Give practitioners a clearer patient voice
Capture ratings and comments on the appointment experience, not just informal remarks or occasional reviews.
Recognise and support practitioners
See patient feedback beside the relevant practitioner to recognise great care and spot themes where support may help.
Identify concerns earlier
Private feedback lets you follow up on concerns early through your normal care process.
Strengthen Google reputation fairly
Every eligible patient gets a genuine chance to leave a Google review—no blocking, filtering or manipulating.
Keep the team working in Cliniko
YAYFI runs the follow-up workflow automatically from your configured Cliniko appointments.
Control who is asked, when they are asked and what they receive.
YAYFI gives the clinic practical control without turning feedback into another complicated marketing campaign.
Choose appointment types
Select which Cliniko appointment types trigger a feedback request.
Choose the timing
Send the SMS minutes or hours after the appointment ends—your choice.
Avoid over-messaging regular patients
Trigger the workflow every visit or every few appointments.
Personalise the message
Personalise with the patient’s name, clinic, practitioner and a secure feedback link.
See all features
Preview before switching on
See the message in a phone-style preview and review the appointment rules before activating the workflow.
Stay in control
Pause or reactivate the workflow and view the status of SMS requests from the dashboard.
Match the clinic’s identity
Configure the feedback question and present a branded feedback page using the clinic’s logo and colours.
See delivery history
View when an SMS was sent and its latest available delivery status.
See the care experience behind the rating.
Google ratings show only part of the picture. YAYFI brings patient feedback, relevant practitioner context, review activity and SMS workflow results together so clinic owners can recognise what is working and notice themes that deserve attention.
Imagine starting the week with a clear view of what patients said, how feedback is trending and which SMS requests were delivered.
- Google review totals and star distribution
- Public review activity over selectable periods
- Private feedback totals and positive/negative trend lines
- Searchable written reviews and feedback
- Date and rating filters
- Practitioner/staff context where the data is available
- SMS send and delivery-status logs
- Workflow on/off status and configured appointment types
AUD $0.99 + GST for the first 30 days, then $9.99 + GST/month. SMS costs $0.099 + GST per segment. Cancel online at any time.
Collect feedback in the clinic too
Create a branded QR code or printable feedback flyer for reception and see how many times it is scanned.
Built to collect honest feedback—not manufacture five-star reviews.
YAYFI gives every eligible patient in the same workflow the same neutral opportunity to leave an honest Google review. It does not hide the Google option from lower-scoring patients, suggest a rating or write a review for the patient.
- Uses selected Cliniko appointment information for the configured workflow
- Designed not to import clinical notes
- Secure patient feedback links
- Clinic identification and opt-out included in covered SMS messages
- Workflow can be paused at any time
- YAYFI is not an emergency or clinical-complaints monitoring service
Simple software pricing. Pay for SMS only when you use it.
YAYFI for Cliniko clinics
$0.99 + GST for the first 30 days
Then $9.99 + GST per month until cancelled.
- One clinic location
- One active SMS feedback workflow
- Cliniko connection
- Appointment-type, timing and contact-frequency controls
- Personalised SMS template with preview
- Branded patient feedback page
- Searchable patient feedback dashboard
- Google reputation monitoring
- Star distribution and feedback/review trends
- SMS send and delivery-status history
- Branded QR code and printable feedback flyer
- Online workflow controls
- Online cancellation
Optional SMS usage: AUD $0.099 + GST per outbound SMS segment.
Longer messages and some special characters can use more than one SMS segment. YAYFI shows the estimated segment count and cost when the workflow message is configured.
All prices are in AUD and exclude GST. Your first 30 days cost $0.99 + GST. Unless cancelled, the subscription renews at $9.99 + GST per month. SMS usage is charged separately at $0.099 + GST per segment. No minimum term or cancellation fee.
Frequently asked questions
What is YAYFI?
YAYFI is a patient-feedback and practitioner-insights platform for clinics using Cliniko. It automatically asks eligible patients about their completed appointment with a practitioner, links the response to relevant practitioner context where available and brings patient feedback and Google reputation information into one dashboard.
Is the patient giving feedback about their practitioner?
Yes. The request asks the patient about the experience of their recent appointment with the practitioner they saw. Where the Cliniko appointment relationship is available, YAYFI displays the feedback with that practitioner context so the clinic can recognise positive experiences and identify recurring themes.
Does YAYFI rank or score practitioners?
No. YAYFI records patient feedback in the relevant appointment and practitioner context. It does not determine clinical competence, create a clinical-quality rating or automatically rank employees. Clinic owners must interpret feedback fairly and alongside appropriate clinical and operational information.
Is YAYFI just a Google review app?
No. Google reputation monitoring and fair review opportunities are included, but YAYFI also collects private patient feedback, connects it with the relevant Cliniko practitioner where available and helps clinic owners understand experience trends across the clinic.
Does YAYFI send emails to patients?
No. The current YAYFI service uses SMS for patient feedback requests.
How does YAYFI work with Cliniko?
The clinic connects Cliniko, chooses eligible appointment types and configures when the SMS should be sent. YAYFI then uses the minimum appointment and contact information needed to run that workflow. YAYFI is a separate service and is not an official Cliniko product.
Does YAYFI guarantee more five-star reviews?
No. YAYFI makes feedback and honest review opportunities more consistent, but it cannot guarantee patient responses, Google reviews, a particular rating or business growth.
Does YAYFI stop unhappy patients from reviewing us?
No. YAYFI does not review-gate. Every eligible patient in the same workflow receives the same neutral Google review option regardless of their score or comment.
Can we control which appointments trigger an SMS?
Yes. The clinic chooses the location, appointment types, timing and contact frequency used by the workflow.
How much does SMS cost?
SMS usage costs AUD $0.099 plus GST per outbound segment. A longer SMS or one containing certain special characters may use multiple segments.
Can we stop the workflow?
Yes. The clinic can pause the workflow from its dashboard.
Can we cancel the subscription?
Yes. There is no minimum term or cancellation fee. The subscription can be cancelled online before the next renewal date.
Is YAYFI for urgent patient concerns?
No. YAYFI is not an emergency, medical-advice or continuously monitored complaints service. Clinics remain responsible for their normal patient-care, complaints and emergency procedures.
Hear from more patients without adding another task to your team’s day.
Connect YAYFI with Cliniko, choose the appointments that matter and let the SMS workflow handle the follow-up automatically.
$0.99 + GST for 30 days, then $9.99 + GST/month. SMS usage additional. Cancel online at any time.