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How it works

Set the rules once. Keep the patient voice coming back.

A completed Cliniko appointment becomes a timely invitation, a private patient response and a clearer signal for your clinic—without another follow-up list for reception.

Map my clinic workflow
  1. 01

    Connect Cliniko

    An authorised clinic user adds a Cliniko API key, opening the door to the appointment context YaYfi needs for the workflow.

  2. 02

    Bring the day into view

    Clinic, practitioner, appointment type, patient and appointment relationships come together so the follow-up has useful context.

  3. 03

    Choose the follow-up

    Choose the appointments, delay, contact frequency and words patients will see.

  4. 04

    Hear what came back

    Messaging activity and private feedback return with relevant clinic, appointment and practitioner context.

Let the workflow remember

  • Run active feedback journeys on the schedule you choose.
  • Follow up only for the appointment types that matter.
  • Leave cancelled, deleted and did-not-arrive appointments out.
  • Prevent the same appointment from triggering the same journey twice.
  • Personalise each invitation with useful clinic and appointment details.

Keep the human decisions human

  • Your clinic chooses who to contact and why.
  • Your clinic owns the words, sender identity and required opt-out method.
  • Your team decides how comments, concerns and care follow-up are handled.
  • Practitioner-linked feedback stays in context.
  • Every eligible patient receives the same optional Google-review choice.