Hear what patients rarely say out loud
Most patients leave quietly. YaYfi gives them a simple, private place to rate their experience and, if they wish, add a comment. Authorised clinic users can see the response with the relevant appointment and practitioner context.
Recognise care worth celebrating. Notice experience themes before they become patterns. Decide when a thoughtful follow-up may help.
Private feedback supports the patient experience. It does not replace clinical records, your complaints process or emergency care.
One invitation. Two ways to be heard.
Patients can share what they thought privately with your clinic. Then every eligible patient is offered the same optional path to leave a Google review—in their own words and on their own terms.
YaYfi brings both views together: the detail patients share privately and the public review story unfolding over time. So you see more than a star rating. You see what sits behind it.
Watch the patient experience take shape
One response is a moment. As more arrive, the Patient Experience Index turns those moments into a clearer view of clinic and practitioner trends.
Once the minimum sample is reached, authorised clinic users can compare eligible results and see where experiences are rising, holding steady or asking for a closer look.
Put every comment back in context
Feedback means more when you know the appointment behind it. Where the Cliniko relationship is available, YaYfi connects a response with the relevant practitioner and appointment.
Now praise has a place. A recurring concern has a thread. And your next team conversation can begin with something more useful than a hunch.
