Patient Messaging Policy
Last updated: 2026
YAYFI sends a short SMS on the clinic’s behalf after selected completed Cliniko appointments, asking the patient about their experience with the practitioner they saw.
- Every covered SMS identifies the sending clinic.
- Every covered SMS includes a functional opt-out (reply STOP).
- The feedback link is a secure, YAYFI-controlled link.
- YAYFI does not send patient email requests or email automation.
- YAYFI is designed not to import clinical notes.
- YAYFI is not an emergency, medical-advice or continuously monitored complaints service. Clinics remain responsible for their normal patient-care, complaints and emergency procedures.
The full legal wording for this policy must be reviewed and approved by qualified Australian counsel before production launch.
For questions, contact help@yayfi.com.